Learn how to deal effectively with angry customers, clients, or colleagues. This carefully designed approach gives you the ability to work through conflicts and remain calm in the work environment. You'll learn how to distinguish between a disturbed and upset customer and how to collaborate with each toward a positive, win-win outcome.
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Improve your IT skills with self-paced, interactive, and engaging online training. Login from our state-of-the-art training center or from the comfort of your living room. Browse our catalog an register now!
Let our instructors’ software knowledge help you in the classroom and beyond. Our class sizes are small, allowing for full student participation and learning. Browse our catalog an register now!